Change Management

Zebrazoo Consulting is a specialist Change Management consultancy that works with clients to help them deliver their strategic objectives, increase revenue, reduce costs, improve operational efficiency and improve customer service levels.

Recent projects and programmes of change that we have delivered for clients include:

  • Implementing near shore and on shore Shared Services Centres (SSCs)
  • Relocating and consolidating operations from high-cost geographical areas to lower-cost areas
  • Outsourcing services and implementing managed service contracts
  • Redesigning business services
  • Designing and implementing new channels to market
  • Delivering new and refurbished capital infrastructure to underpin new or improved services
  • Setting up consolidated multi-skilled service desks
  • Business process redesign
  • Feasibility studies and business modelling
  • Drafting & implementing multiparty Service Level Agreements and governance structures
  • Implementing PMOs and pragmatic project delivery methodologies to support the in house delivery of future change initiatives